Frequently Asked Questions (FAQs)
What payment methods do you accept?
We accept credit/debit cards, PayPal, and Google Pay.
Who processes my order?
Your order is processed and fulfilled by our trusted partner, Fourthwall, who helps ensure smooth production and shipping.
Shipping
When will my order ship?
Orders are typically processed and shipped within 3 business days.
How long does delivery take?
Delivery usually takes 5–10 business days after your order ships, depending on your location.
How much does shipping cost?
Shipping fees are automatically calculated during checkout based on your location and chosen shipping option.
Do you offer free shipping?
Yes! We offer free shipping on orders over $60
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking information to follow your package’s progress.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and customs fees may vary depending on your country. Please check with your local customs office regarding any import taxes or duties.
Will I be charged customs fees for international orders?
Some countries may charge import taxes, duties, or customs fees. These are the responsibility of the customer and are not included at checkout.
Returns & Refunds
Do you accept returns?
We only accept returns for items that are damaged or defective.
When is my order eligible for a return?
To qualify for a return or refund, the following conditions must be met:
-The item arrived damaged or defective.
-You contact us within 30 days of receiving your order.
-The item is unused and in its original condition.
-You provide clear photos of the issue taken on a flat, well-lit surface.
How do I request a refund or replacement?
Email us at support@catchyful.com with your order number and photos showing the problem. We'll work quickly to make it right!
When will I receive my refund?
Refunds are typically processed shortly after we confirm your return eligibility:
• PayPal: Refunds usually appear in your PayPal account within 24 business hours.
• Credit/Debit Card: Refunds generally appear in your bank account within 24-48 hours, depending on your bank.
EU Cancellations and Refunds
If you are located in the EU, you have the right to cancel your purchase within 14 days of receiving your order, for any reason as outlined in EU consumer protection laws. If you wish to do so, please contact us at support@catchyful.com, and we’ll help process your cancellation and refund. As above, items must be unused and returned in their original condition.
If you have any other questions, feel free to reach out at support@catchyful.com.